Service Market - On-Demand
THE OVERVIEW
Service Market was engineered as a practical, end-to-end marketplace for booking home services in the UAE. It combines dynamic service management, transparent pricing workflows, secure authentication, and a modern frontend so users can move from discovery to confirmed booking with minimal friction.
THE CHALLENGE
A major engineering challenge was keeping booking and operations flows reliable while coordinating multiple external dependencies such as payment gateways, OTP channels, and notification services. We addressed this through guarded API integrations, fallback mechanisms, strict validation, and clear role-based boundaries across frontend and backend modules.
ACHIEVEMENTS
Delivered a complete on-demand services platform with city-specific discovery, stable multi-step checkout, payment integration, OTP authentication resilience, and admin-grade content/pricing/offer controls, resulting in a smoother booking journey and stronger day-to-day operational control.
TECH STACK
METADATA
- RoleLead Developer
- Year2026
- PlatformWeb Platform
CORE FEATURES
City-Aware Service Discovery
Supports localized browsing for Dubai, Abu Dhabi, and Sharjah with city-specific hero content, popular service groupings, and fast service search suggestions.
Multi-Step Booking Checkout
Guides users through service selection, scheduling, address selection, pricing calculation, and final confirmation in a structured step-by-step experience.
Integrated Online Payments
Connects checkout to Ziina payment intents and status tracking with secure backend-assisted payment creation and robust client-side error handling.
OTP Login with Fallback
Implements WhatsApp-first OTP delivery with SMS fallback, expiration windows, retry limits, and verification guardrails for reliable sign-in.
Role-Based Operations Dashboard
Provides separate experiences for users, admins, managers, and super admins including appointment handling, service catalog management, pricing, offers, and website settings.
Automated Communication Workflows
Sends booking confirmations, reminders, and admin alerts through templated email pipelines to keep customers and operations teams synchronized.